Return Policy

Changed Your Mind?

Any All-In-One Dario Blood Glucose Monitor (the “Dario Meter”) purchased directly from the Dario e-store website (http://shop.mydario.net.au) may be returned within thirty (30) days of the original purchase date, provided that you meet all the conditions set forth below. A free Dario Meter, including one offered during one of our online sales campaigns, cannot be returned and is not refundable.

In order to start the return and refund process, please contact the Dario Customer Care Team via our Support page at https://mydario.net.au/support/getting-started/ from Monday-Friday, 9AM-5PM AEST to request a Return Material Authorization number (“RMA”).

Once you receive your RMA, in order to obtain your refund, you must deliver the Dario Meter, unused, unopened and in its original packaging, along with any accessories, manuals, documentation and forms provided with the Dario Meter, (collectively, the “Materials”) with the RMA, within fifteen (15) days of the date on which the RMA is issued and within thirty (30) days of the original purchase date. The Dario Meter, Materials and the RMA should be sent in a single package according to shipping instructions provided by our Customer Service Department.

Once we receive your package and verify compliance with all conditions above, DarioHealth Corp. shall refund the purchase price paid, minus shipping and handling charges (AU$8.00 per unit), gift wrap fees, and taxes paid (including state taxes, customs fees, and VAT, via your original method of payment. The time to credit your account may vary, depending on processing time.

The Customer assumes any and all risk of loss or damage to the Dario Meter and the Materials while in transit to DarioHealth Corp.

Dario Blood Glucose Test Strips, Dario Sterile Lancets, Dario Glucose Control Solution and Dario Disposable Covers (collectively, “Dario Supplies”) are considered medical supplies and therefore are not eligible for returns or refunds unless they are defective (see below).

Dario Membership refund policy: you acknowledge that you have no right to a refund of the any Membership plan billed on a quarterly basis unless you establish there is a failure of a consumer guarantee under the Australian Consumer Law. A partial refund, calculated on a pro-rata basis from the date of the refund request, is available for any Membership plan billed on a six monthly or annual basis, after the deduction of a minimum charge for the consumables delivered to you, which is determined at our sole discretion. You acknowledge that if we terminate any Membership or Account for breach of the Terms of Use, all previous payments made in connection with the terminated accounts will not be refunded, and you agree that in such circumstances, you have no right to a refund.

DarioHealth Corp. retains the right to either refuse delivery or charge you a restocking fee for any product returned in a manner inconsistent with this policy, plus a fee of AU$24.00 to cover shipping and handling costs.

Something Wrong with your Dario Product?

If your Dario Meter or Dario Supplies (collectively “Dario Products”) are not working properly due to a defect in materials or workmanship that appears within the first twelve months from the date of original purchase, DarioHealth Corp., in its discretion, may send replacement or provide a refund, subject to the terms and conditions of your warranty. For additional information please refer to the warranty in your User Guide.

Please contact the Dario Customer Care Team via our Support page at https://mydario.net.au/support/getting-started/ from Monday-Friday, 9AM-5PM AEST, to report a problem with your Dario Product.

Please note that the warranty found in your User Guide is the sole warranty provided by DarioHealth Corp. and is in lieu of all other warranties, expressed or implied, including any implied warranty of merchantability or fitness for any purpose. The warranty in your User Guide applies only to the original purchasers of Dario Products and/or their agents and does not apply to the performance of a Dario Product that has been damaged by accident or has been altered, misused, tampered with, or abused in any way.

For business carried on in Australia, the clause above is subject to the Australian Consumer Law. Notwithstanding the clause above, the Australian Consumer Law does not permit the exclusion, modification or restriction of consumer guarantees in Division 1 (Consumer guarantees) of Part 3.2 (Consumer transactions) of Chapter 3 (Specific protections) of Schedule 2 (The Australian Consumer Law) of the Competition and Consumer Act 2010 (Cth). These consumer guarantees include (a) that goods are of acceptable quality, (b) that goods are fit for any disclosed purpose, (c) that goods correspond to the description given, (d) that services are rendered with due care and skill, (e) that services are fit for a particular purpose for which the customer is acquiring the services.

Cancellation Policy

Orders placed online through http://shop.mydario.net.au can be cancelled and refunded within twenty-four (24) hours after the initial order is placed by contacting the Dario Customer Care Team via our Support page at https://mydario.net.au/support/getting-started/ Monday-Friday, 9AM-5PM AEST. If an online order is placed on a weekend or public holiday, the cancellation request must be made by the end of the following business day.

Subscription plans may be cancelled at any time prior to the next order renewal fulfillment and payment. Once the order renewal on your subscription plan has been processed, however, it cannot be cancelled or returned for a refund for that period. To cancel your subscription plan, please log into your Dario Store account or contact the Dario Customer Care Team via our Support page at https://mydario.net.au/support/getting-started/ from Monday-Friday, 9AM-5PM AEST.

Membership plans may be cancelled at any time prior to the next renewal and payment. To cancel your membership plan, please log into your Dario Store account or contact the Dario Customer Care Team via our Support page at https://mydario.net.au/support/getting-started/ from Monday to Friday, 9AM-5PM AEST.